Return Eligibility
We accept returns under the following conditions:
- The item is unused, unworn, and in its original condition
- The product is returned in original packaging with all tags and accessories
- Return request is made within the allowed return period after delivery
- Proof of purchase (order ID or receipt) is provided
Certain items such as personal-use products, hygiene-related goods, and final sale items may not be eligible for return.
Return Process
To start a return:
- Contact our support team with your order details
- Our team will review your request and provide return instructions
- Pack the item securely and send it back to the provided address
- Once received and inspected, we will proceed with the next steps
We strive to make the process simple and hassle-free for all customers.
Refund Policy
Once your returned item is received and inspected:
- Approved refunds will be processed to your original payment method
- Refunds are usually completed within a few business days
- Processing times may vary depending on your bank or payment provider
If the return does not meet eligibility conditions, a refund may not be issued.
Exchanges
We also offer exchanges for defective, damaged, or incorrect items, subject to availability. If the requested replacement is unavailable, a refund may be offered instead.
Shipping Costs for Returns
- Customers may be responsible for return shipping costs unless the item is faulty or incorrect
- Shipping charges are non-refundable unless otherwise stated
Damaged or Wrong Items
If you receive a damaged or incorrect item:
- Please contact us within a short time of delivery
- Provide clear photos of the issue
- We will arrange a replacement or refund as quickly as possible
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider (processing delays may occur)
- If still unresolved, contact our support team
Our Commitment
We value honesty, transparency, and customer satisfaction. Our goal is to ensure every buyer feels safe, supported, and confident when shopping with us. We continuously work to improve our services and provide a reliable and secure shopping experience.
